
The travel industry sure knows what its doing when it comes to social media presence as four out of the top five companies in the recent Social Brands 100 survey belonged to the travel and tourism industry. American Airlines took second place honors followed by Lufthansa (#3), Thomson Holidays (#4) and Thomas Cook UK (#5). Entertainment company Battlefield took top billing in the survey results, according to an article on AviationPros.com.
Twenty percent of the first 50 brands in the survey were travel industry related. The criteria for the survey was how the company leveraged Facebook and Twitter to communicate with fans, and how the brand handled customer service issues.
American Airlines secured its second place ranking with promotions such as a current Twitter contest where fans can win a free travel to New York City and a meeting with chef Mario Batali on the set of his new show “The Chew.” Also, the company recently launched a new boarding program where individuals without overhead luggage can embark the aircraft ahead of other economy class groups. The kickoff to this particular initiative was a live Twitter chat with the customer care VP urging people to ask questions about the new boarding program.
Other travel companies in the top 50 include Canadian airline WestJet at number 18, EasyJet at number 29, First Choice holidays at 30, Virgin Trains at 39, London Midland at 42 and Princess Cruises at 50.




This Election Day brands are connecting with consumers by allowing them to identify with their favorite or least favorite candidates. One informal poll we saw this summer, though not social, was at at gift store in East Hampton. Shoppers could select plastic cocktail cups identifying them with their candidate. I believe the tally was about even in August. Only in the Hamptons, kids.



